Anonymous
map-marker Amboy, California

Boots stitching is coming apart

Justin Boots - Boots stitching is coming apart
Justin Boots - Boots stitching is coming apart - Image 2
Boots are not worn out, the stitching is coming apart . I love Justin boots but. This pair fell apart at the stitching.
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User's recommendation: I love Justin boots this pair just fell apart at the stitching

James M Awv

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Verified Reviewer
| map-marker Cassville, Missouri

Justin boot changed

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For several years I have wore Justins crape sole boot. The last pair it completely changed and the product they have changed to to build the upper is stif and not anything like leather. Very uncomfortable on my feet. Im completely disappointed in Justin for even allowing that change to be made. I will find another boot maker till Justin corrects this.this is a WK4908 style
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Loss:
$200
Pros:
  • Use to be good boots
Cons:
  • Terrible product

Preferred solution: Full refund

Theresa H Ttt

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Verified Reviewer

Poor quality

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I purchased a pair of Roper boots on 2/24/2024. I wore them 5 times and the glitter is peeling off. I paid over $180 for these from Family Center in Rolla, MO. I am very disappointed. I have pictures upon request.
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Loss:
$180
Pros:
  • Reputation
  • Comfort
Cons:
  • Poor quality

Preferred solution: Full refund

Troy G Pnt

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Verified Reviewer

Good boots

I ve had both ankles replaced and Justin boots have saved me, I have to cut down the middle to get my foot in but the support on my ankles and feet are very good, buy justin boots
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Pros:
  • Best boot ever

User's recommendation: Best boots I've ever bought

Justin L Cus

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Verified Reviewer
| map-marker Cassville, Missouri

Last four pairs falling apart within 3 months

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I've been buying Justin Boots for over 20 years. The last four pairs of not last in one year altogether and now I'm a fifth pair and since I mark them up to $178 a pair for their cheapest that is all I can afford and they only last about 3 months. The first pair of the backbone broke out of them the second pair leather tour within 3 weeks they refused to replace them third pair steel toe separated broke two of my toes fourth pair same thing along with the backbone braking. I will never buy a pair of Justin Boots ever again. Buy a different boot
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Loss:
$871
Pros:
  • There are no pro
Cons:
  • Used to be the best now theyre the worst

Preferred solution: New boots for a couple of years these boots used to be 99 bucks a pair.

User's recommendation: Buy another boot

Hawk M

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Verified Reviewer

Sole separation

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Justin Boots - Sole separation
Justin Boots - Sole separation - Image 2
Justin Boots - Sole separation - Image 3
Ive wear nothing but Justins boots since Ive been able to walk. My last pair lasted me 5 years and I finally got a new pair and here it is not even 3 months later, theyre falling apart! The sole is separating from the top. The customer service woman was a total b****! she acted like she didnt know what she was talking about. So thank you Justins, once I get my new pair yall owe me I wont ever buy a pair of Justins again! Thanks. Yes their not even 3 months old. The last pic is the new pair beside my 5 year old pair of that shows you anything.
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Loss:
$175
Pros:
  • Great boot all around
Cons:
  • Not reliable

Preferred solution: Full refund

User's recommendation: They’re a great boot but when theirs a defect in a boot good luck!

Anonymous
map-marker Winter Garden, Florida

The boots I bought were not well made.

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Not a good quality boot After one year of reasonable wear, the sole came off the boot! The warranty is a year, and a good pair of boots should last longer than that for the price paid. The wear was light as I am a nurse and only wore them when feeding my chickens and goat. I will not buy another pair. Do not buy these
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Kevin P Mgm

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Verified Reviewer
| map-marker Flowood, Mississippi

Poor quality

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Justin Boots - Poor quality
I bought a $160 pair of boots for work in December of 2022. As of 05-21-23The boots have come apart completely from the sole. I had to take a pair of scissors in order to remove my feet from the boots. Its a crying shame that Justin boots have fallen this far. I tried to email customer support on every email I send goes unanswered. I will never buy Justin boots again.
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Pros:
  • Look good
Cons:
  • Poor quality with poor customer service

Preferred solution: Apology

User's recommendation: Buy anyone besides justin.

Forest E Vsp

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Verified Reviewer

Poor quality products

Boots that don't hold up and fall apart quicky. They were once a good product. But now I will never purchase again.
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Loss:
$500
Pros:
  • Look nice
Cons:
  • Fall apart very quickly

Preferred solution: Full refund

Margaret s Zdi

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Verified Reviewer
| map-marker Joplin, Missouri

Boots

hello i bought my grandson a pair of justin steel toe boots at our local rural king i tried to return boots bc the sole is seperating from the rest of the boot and they are not even 3 months old they refused to let me retyrn or exchange im a single grandmother raising my 16 yr old grandson and im on ssi so to spend almost two hundred dollars on a pair of boots for him to wear at the career center is not easy for me to do but he has wanted a pair of justins for awhile so i saved up enough to get him a pair i wanted to reaxh out to you and see.if you would honor the one year gaurentee i dont know where else to go to for help since the store we purchased from refused to help.me ty Peg

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Loss:
$179

Preferred solution: Full refund

1 comment
Guest

Can’t his parents help out?

James H Hkv

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Verified Reviewer
| map-marker Marshall, Texas

Love the boot

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Justin BootsNo complaint. Have been unable to order my size boot on-line. Reaching out to you for resolution of this. Have purchased numerous pairs of these boots in the past on-line. Shoebacca sent the boot that I wanted, but not in the size that I wanted. Justin Cargo Boots Style 4794 Camel brown color Size: 10 1/2D
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Anonymous
map-marker Doylestown, Pennsylvania

I bought the same Justin boots my entire life,, the past 5 years each pair came apart ,

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Every year I have to buy another pair because it comes apart in the same spot a little over the year mark. The quality has gone done bad,, they used to last a few years,,, not anymore
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User's recommendation: Don't buy these, if its you're only option be prepared to have to buy another pair by your year mark

Anonymous
map-marker Dallas, Texas

Bad product

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Bought my LAST pair of Justin boots a few months ago. I wear them daily. While working on the job the whole sole blew off the bottom all the way back to the heel. I've bought Justin boots my whole life but the quality is no longer there. Spent way too much money on something that just falls apart
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User's recommendation: Try a different brand of boot

Cesar R Xwt

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Verified Reviewer
| map-marker College Station, Texas

Justin boots falling apart in less than 5 months

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I purchased a pair of Justin Boots sometime before mid November and the heel of the left boot is completely coming apart from the bottom of the boot. It is frustrating since when I purchased the boots I was told that they were really good boots and I've heard they're good boots and to have spent the amount of money I did on them I would imagine for them to last for a long period of time
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Pros:
  • Are worth the money they are very comfortable they have gel soles
Cons:
  • Not sure as to why the bottom heel would fall apart the way it did

Preferred solution: I would like to get an exchange of the same boots don't get me wrong they are great boots it's just I don't understand why they would fall apart

User's recommendation: I have hear Justin boots are good boots I've know form others that they have had them for a long time and are great. They are comfortable I would still purchase a pair of Justin Boots it's just that now I guess they aren't durable like they used to be years back

Roger G Bvf

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Verified Reviewer

Warranty

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Justin Boots - Warranty
I have style cr4012 steel toed work boots. The left boot the liner has come unglued. I love these bootswhich i purchased 4 months ago. Always have bought justins an first problem ive encountered. I drive a semi locally for my work. Problem is i only have 1 pr of boots an i cant hardly wear these any longer.
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Preferred solution: Repair or replacement

DAVID T Xqw

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Verified Reviewer
| map-marker Highland Village, Texas

Poor leather manufacturing or materials.

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I bought a pair of Justin steel toe slip on last year. I wore them fir less than 2 months. The leather had shrunk up to a point that I couldn't even get them on. Finally I looked at the manufacture label and they were made in China. I went back to Ariat and had the same issue about 4 months of wear. I finally bought Thorogood Made in America lace up boots at double the price and had a great boot. The China materials are horrible.
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Loss:
$180
Pros:
  • Look good
Cons:
  • Materials are horrible

Preferred solution: Refund and acknowledge that farming out manufacturing to China is a bad business decision.

User's recommendation: BUY MADE IN AMERICA OR MEXICO

About

Summary

Justin Boots is a footwear brand. It is a part of Justin Brands. The company was founded by H.J. Justin in 1879 in Spanish Fort. Its headquarters is based in Fort Worth, Texas, United States of America. In 2000 Berkshire-Hathaway Corporation bought Justin Boots. The company offers boots for men, women and kids. Justin Boots includes the following styles: Western Boots, Roper Boots, Exotic Boots, Casual Boots, and Casual Shoes. The company accepts returns within 60 calendar days after delivery. More than 50 retailers offer the Justin Boots products in the United States. Available payment options are as follows: Visa, MasterCard, Discover, and American Express.

Justin Boots reviews and complaints

Justin Boots is ranked 1121 out of 4845 in Footwear and Clothing category

Area Served

USA

Payment Methods

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